The world is rapidly advancing to the digital era with the development of new technology. People can’t neglect the use of technology for efficiently running their businesses.

Technology has influenced almost every industry today. The hospitality sector is also highly enhanced by various technological advancements. 

If we evaluate today’s restaurant industry we can discover lots of changes over the past decade due to the influence of newer technology.

Technology has made it easier to access restaurant service. For example, you can order any food items in a single tap and get them delivered to your doorstep without waiting long. Isn’t it awesome?

Is technology really changing the restaurant business? Let’s find through this informative article.

Before exploring the impact of technology, we need to know what kind of technologies are used in the restaurant business.

Here are some major technologies used in restaurants.

Point of Sale (POS) System

The modern point of sale (POS) technology is used in restaurants to enhance the overall operation. Restaurants these days use touchscreen digital devices and install restaurant POS software to boost operation.

POS software expedites the order-taking process and allows staff to place more orders faster. This, in turn, helps restaurants to generate more revenue. 

The software features a simple, elegant, easy-to-use, intuitive and user-friendly interface so that, staff can use it comfortably and new recruits can adapt quickly.

The latest POS terminals can also accept credit card and mobile payments through an integrated payment gateway system within the terminal. This makes it easier for customers to pay and also makes the process accurate, fast and hassle-free.

Online Order via website and application

Restaurants today focus on providing online service through their website and mobile application. The impact of the COVID-19 pandemic has compelled restaurants to go for an online system.

You may have heard about Foodmandu. It is the top mobile application used by people in Kathmandu to order food online from various restaurants. The majority of restaurants in Kathmandu have teamed up with the Foodmandu mobile application to get their food items delivered to the customers.

What you need to do is just install the application from the Play Store or App Store, open it, choose the food, order it and get it delivered to your doorstep in no time.

Use of Robots in the Restaurant

Have you heard some restaurants in Kathmandu deploying robots to serve their customers?

If not, you must visit Naulo Restaurant located at Durbar Marg, Kathmandu where you will get food served by robots. This technology to use robots as waiters is being implemented by other restaurants also.

Naulo is the first-ever digitalized robotic restaurant not only in Nepal but also in South Asia. Restaurant owners claim the use of robots attract more customers and enhance operational efficiency. Besides, the technologies used are user-friendly and easy to operate.

Order and Pay at the Table

Another famous technology used in the restaurant is digital screens on tables which allows customers to order foods quickly and easily. 

Customers can choose the food they want and orders made by them goes to the kitchen directly. 

Let’s take the example of Naulo restaurant again. This restaurant also features digital screens on tables from where customers can place orders. Once they finalize orders, it is directly sent to the kitchen. When dishes are ready, the smart robots collect them from the kitchen area and serve the customers.

In addition, customers can pay directly at the table through various payment gateways like Esewa, Fonepay and so on. 

Some other important technologies to use in the restaurant business are listed below.

Interactive tables

Feedback Features

Paperless Kitchen Display System

Digital Payment Options

Free WiFi 

Digital Customer Loyalty programs

Optimized schedule makers/scheduling software

Bluetooth temperature sensors

Now that we have discovered some amazing technologies used in restaurants, let’s find out how technology is helping businesses to enhance performance and generate more revenue.

Enhances overall operation of restaurants

The use of various technologies in restaurants have increased operational efficiency. Order processing, delivering, paying and every other task have become robust and fast.

Human errors are reduced by technologies using artificial intelligence, smart digital devices, intelligent software, analytics and various other tech tools.

Technology enhances the productivity of your restaurant business by delivering a flawless, convenient and enjoyable experience to your valued customers. In short, it helps to speed up processes without messing up things.

Offers Better Customer Service

Customers are the most important asset of your restaurant business and it is your key responsibility to satisfy them. Here is where technology can assist you!

The use of technologies like digital tables, online payment options, artificial intelligence, online ordering via apps or websites and so on provides better customer service. People find it easy to access the service of your restaurant. 

Customers today demand quick service and in case of any delay in your services, their experiences decline which in turn compels them to post negative feedback. So, technology can help to boost the performance of your service and hence, satisfy your valuable customers.

Increases Revenue

As we knew technologies can enhance the overall operation of a restaurant business, they can increase the revenue drastically. When there were almost no technologies available for restaurants, the efficiency of staff was not that great. 

Chances of human error and delay in services were higher. Restaurateurs were required to employ more staff for running their business smoothly. This increased operational costs and other complexities.

After the introduction of intelligent and robust technologies, the enhancement in restaurant businesses was seen instantly. Restaurateurs can invest in these technologies and use them wisely to boost the health of their businesses. They can also reduce the number of staff and train the existing employees to use the technologies efficiently and yield increased revenue.

One of the major impacts of restaurant technologies in boosting up revenue is the fast processing capability. Customers can order from the digital table and it gets placed directly in the kitchen. This process reduces the time for ordering and doesn’t require the waiter to take orders and inform the kitchen staff. 

With that, your restaurant can take more orders and serve your customers quickly.

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